Caliper — Terms of Service

1. Acceptance of Terms

By accessing or using Caliper(“the Service,” “the Platform,” or “Software”), you (“User,” “Subscriber,” or “Shop”) agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must not use the Service. Continued use of the Platform after any modification to these Terms constitutes acceptance of the revised Terms.

2. Description of Service

Caliper is a cloud-based auto repair shop management platform that provides tools for managing customers, vehicles, work orders, invoices, inventory, employee records, and financial summaries. The Service is provided on a subscription basis and is intended solely for use by licensed or operating automotive service businesses.

3. Intellectual Property & Copyright

All content, software code, design, trademarks, logos, and proprietary processes that make upCaliper are the exclusive property of the Caliper and its licensors. All rights are reserved.

• You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the Platform without prior written permission.
• You may not sublicense, resell, or transfer access to the Service to any third party.
• You may not use the Service, in whole or in part, to build a competing product or service.
• Unauthorized use of our software, brand, or content may subject you to civil and criminal liability under applicable copyright and trademark laws.

4. Permitted Use

The Service is licensed — not sold — to you strictly for managing your own automotive service business operations. Any use outside this intended purpose, including but not limited to automated scraping, data harvesting, or running the software on behalf of unregistered third parties, is strictly prohibited.

5. Subscription, Billing & Payment

Access to the Service requires an active paid subscription. By subscribing you authorize us to charge your payment method on a recurring monthly basis. Subscriptions automatically renew unless cancelled prior to the renewal date.

• All fees are stated in USD and are non-refundable unless otherwise required by law.
• We reserve the right to change pricing with 30 days’ notice to active subscribers.
• Failure to maintain a valid payment method may result in suspension or termination of access.
• You are responsible for all applicable taxes in your jurisdiction.

6. Cancellation & Termination

You have the right to cancel your subscription at any time through the billing portal. Upon cancellation:

• Your access continues until the end of the current billing period.
• No partial refunds are issued for unused portions of a billing cycle.
• After termination, your data may be retained for up to 30 days and then permanently deleted in accordance with our data retention policy.
• We reserve the right to terminate or suspend access for violation of these Terms, non-payment, or abuse of the Service, with or without prior notice.

7. User Responsibilities & Data Accuracy

You are solely responsible for all data entered into the Platform, including but not limited to customer information, vehicle records, work orders, parts pricing, labor rates, invoices, and financial entries.

• Audit responsibility: You must conduct your own regular audits and reconciliations of all records generated or stored within the Platform. Caliper does not verify the accuracy, completeness, or legality of any data you enter.
• Error reporting: If you identify discrepancies, errors, or data issues, it is your responsibility to report them promptly and to correct your records accordingly.
• Compliance: You are solely responsible for ensuring that your use of the Platform complies with all applicable laws, including tax regulations, consumer protection laws, and industry standards applicable to your business.
• Caliper is not liable for any financial loss, regulatory penalty, or legal consequence arising from incorrect data entry, failure to audit records, or misuse of outputs generated by the Platform.

8. Service Availability & Outages

We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free operation. The Service is provided on an “as-is” and “as-available” basis.

• We are not responsible for any loss of business, revenue, or data resulting from service downtime, outages, or interruptions — whether planned or unplanned.
• Scheduled maintenance may temporarily affect availability; we will make reasonable efforts to notify users in advance.
• We do not guarantee that the Service will be free of bugs, viruses, or other harmful components.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Caliper and its owners, employees, affiliates, and licensors shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, goodwill, or business opportunities;
• Damages resulting from unauthorized access to or alteration of your data;
• Damages arising from reliance on any output, report, or calculation produced by the Platform.

Our total cumulative liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

10. Disclaimer of Warranties

The Service is provided without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Service will meet your specific business requirements or that financial calculations and reports will satisfy any regulatory or accounting standards.

11. Privacy & Data

Your use of the Service is also governed by our Privacy Policy. By using the Service you consent to the collection and use of information as described therein. You retain ownership of all customer and business data you enter into the Platform. We do not sell your data to third parties.

12. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Tennessee.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. Material changes will be communicated via email or an in-app notice. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

15. Contact

If you have questions about these Terms, please contact us at: main.skyrocket@gmail.com